Apple Bayshore is a well-known Apple retail store located at 5715 N Centerpark Way, Glendale, WI in the United States. The store offers a sleek and modern space for in-store shopping, in-store pick-up, and delivery of a wide range of Apple products, including iPhones, iPads, and more. It operates on a schedule that includes accommodating hours on weekdays and weekends. The store is often praised for its good service and competitive pricing. Customers appreciate the well-trained staff who are able to troubleshoot and provide assistance. The store has also received positive reviews for its customer service and the overall shopping experience. With a recent upgrade to the Apple Watch, customers have had a fantastic experience in trading in their old devices and acquiring the latest technology. Overall, Apple Bayshore is recognized for its excellent customer service and high-quality products.
Reviews
Had a fantastic experience at the store today trading in my old Apple Watch for the new Ultra 2 Apple Watch. There was a slight mixup with my watch but the manager, I believe his name was Ben, was incredibly helpful in making sure that everything was taken care of and that I left the store with exactly what I wanted. Him and all of the staff were incredibly helpful and kind and made the experience extremely enjoyable!
My brother and I came to your store today with our Mother who needed to set up her new iPad and erase the contents of her old one. It could’ve been accomplished with ease, except our Mother couldn’t recall her Apple ID.
Your employee Sylvia came to the rescue!!! Her patience was unwavering and professionalism was outstanding and we were able to accomplish getting the new iPad set up thanks to Sylvia’s assistance!!! Apple is blessed to have such a marvelous employee!!!
Bought a new phone. Could not get it to complete the initial startup. Took it back next morning. The staff went above and beyond to help. Left very very happy. Go you won't be disappointed!!
I had a disappointing experience with this Apple branch. I went there regarding the poor battery life of my new 15 Pro Max, which was worse than my previous model (IPM 13) despite similar use. The representative, Sam, was prejudgmental and focused on irrelevant details like my YouTube usage. When I mentioned the phone might need replacement, Sam became annoyed, acting as if it was his personal loss. This unprofessional behavior made me question the value of Apple Care, as it lacked the supportive and empathetic service I expected from Apple.
I decided to switch from Android to Apple and was immediately disappointed. Since there is a very high demand for new iPhones, I ordered a phone through the website that was immediately available for pickup and indicated the delivery date for the next evening. When I arrived at the Apple Store, my order was not there, the store employee simply sent me to call support. The support staff couldn’t help, they said just wait, the time frame for receiving it was not determined. I want to emphasize that when ordering the phone, it was immediately available for receipt and was also in stock the next day. I think my phone was simply sold to another person, since my order was paid for and I will still have to wait.
It’s a pity that one of the most modern companies has such poor support and such an unreliable order reservation system.
I brought in a case cover that is now coming apart that I purchased at Bayshore 14 months ago. A employee called for a manager at my request. This manager looked at the case cover and said I should have brought it in sooner. “I can’t do anything “. The manager was abrupt, rude and walked away. After spending many thousands at this store there was no time afforded to discuss the issue or explain anything. I went on line and discovered the case cover was warranted for 3 years. At minimum, the manager could have told me that. My next Apple purchase will not be from this store. A horrible experience.
This is a way overdue post of appreciation I’d like to show Sean. On July 1, the tip of my charger broke into my phone and I needed it removed asap. Not wanting to further push the broken charger prong into the hole, or waste the rest of the battery I had by calling customer service, I immediately went to the Apple Store. And to my surprise I was met with exceptional service by Sean. He said he can fix it right away and went to the back room. Less than 5 minutes later the broken off charger prong was out of the charger hole. I’m so thankful that he went above and beyond and was able to fix it right then and there. Thankfully, he did not make me schedule a drop off time at a later date. I greatly appreciate the swift friendly service I received from Sean.
Got a phone here last year and the charging port is already starting to go. Trillion dollar company and this is like the 5th iPhone this has happened with I’m done I’m never buying another iPhone this is ridiculous. What a dumb design flaw that was completely unnecessary if they had just used USB-C but then it wouldn’t be proprietary technology and their phones wouldn’t get bought as often since there’s really no difference in models these days. Keep breaking those charging ports by design! I’m done!
Had a fantastic experience at the store today trading in my old Apple Watch for the new Ultra 2 Apple Watch. There was a slight mixup with my watch but the manager, I believe his name was Ben, was incredibly helpful in making sure that everything was taken care of and that I left the store with exactly what I wanted. Him and all of the staff were incredibly helpful and kind and made the experience extremely enjoyable!
My brother and I came to your store today with our Mother who needed to set up her new iPad and erase the contents of her old one. It could’ve been accomplished with ease, except our Mother couldn’t recall her Apple ID.
Your employee Sylvia came to the rescue!!! Her patience was unwavering and professionalism was outstanding and we were able to accomplish getting the new iPad set up thanks to Sylvia’s assistance!!! Apple is blessed to have such a marvelous employee!!!
Location
5715 N Centerpark Way, Glendale, WI 53217, United States
Hours
-
Updating...
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